Latest Service Desk Software Events, Blog & News Articles

category service desk software
IncidentMonitor 9.7.3 out NOW!
We continued evolving our user interfaceUI to enhance functionality and use. 9.7.3 is easier to read and navigate and the icons are very contextual. We organize a webinar on December 7th at 10 AM ET and 1PM ET. We will show all the new features and the updated look and feel in a 30 minute webinar. Contact our team if you want to join the webinar or get access to the recording of the webinar. IncidentMonitor 9.7.3 release

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IncidentMonitor RMA - Why vendors need an automated product return software solution
A well defined return policy supported by a good tool can save a company a lot of money. But most of all a bad return policy can kill a companies good image. It is often easy to buy, but is it also easy to return? This article helps you to define the right approach and explain why a good return policy is important.

Why RMA software is important.
category service desk software
IncidentMonitor 9.7 Info
With the release of IncidentMonitor™ 9.7 we have improved the user experience with update preview windows and many new features. New form type, asset search, asset scheduling (loaners, meeting rooms, etc), overview graphing, unlimited portals, and many more
IncidentMonitor 9.7 release

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Smart usage of service desk software by small and medium size (SMB) organization.
In this blog post we introduce some ideas how to profit from Service Desk software for small and medium size businesses. Service Desk software is not something which only large organizations can profit from. Monitor 24-7's focus is to deliver enterprise service desk software to any size organization. We believe that software should not only be easy to use and even more easy to maintain. It should also be low cost. Everyone should be able to afford a great service desk software.

7 ideas for SMB companies to profit from service desk software.
SLA-service-level-management
How to define a good working SLA for your service desk software
A SLA, Service Level Agreement, is a mechanism to manage customer expectations. The term agreement is often used in contract form, where the organization describes its services for the client. This article helps you to define a service level agreement that works. For your company, your customer and last but not least for you software and the team working with it.

SLA software is key to success
category service desk software
Service Desk Software Request Classification Setup
Classifying an incoming request is key to the performance of the service desk. A wrongly categorized incident for example will show up in reporting in wrong statistics. Also if specific SLA’s are set up for specific classification the service desk can look good, but in real time can perform below required service levels. Or the other way around, you can look bad but actually are performing really good.
How can you set up a classification in your service desk software that works
ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor Service Desk Software offers a workflow designer which helps you to create the most advanced process flows within a few clicks. Combine this Graphical designer with our Graphical Service Catalogue Form Designer and you get the most advanced and flexible solution.