CUSTOMER STORIES | STORIES | B&H PHOTO VIDEO

IncidentMonitor™ ITIL Software Growing on B&H

The Challenge

B&H needed to quickly implement a solution that could help it to prioritize help desk tasks, stay compliant with its software licenses while avoiding overspending, and act as a safeguard for system critical changes.

The IncidentMonitor™ Key Benefits

  • Rapid implementation that did not put a maintenance burden on organization
  • Ability to prioritize Help Desk tasks based on skill set and severity of issue
  • Asset Management system maintains B&H’s software compliance and helps keep costs to a minimum

IncidentMonitor™ the Logical Choice for Niagara

Customer service is extremely important to B&H - it’s a vital part of their corporate ethos. In fact, a recent article in Inc. magazine went as far as to suggest that superb customer service is why B&H is not only surviving but thriving in this harsh economy, while competitor Circuit City went out of business. There’s demand for virtually zero downtown in the Manhattan store, and B&H also operates a call centre where they try to deliver the highest quality service to their customers. “As such, the response times for when something breaks down was very important to the business”.

  • IncidentMonitor™ offers skills-based routing
  • IncidentMonitor™ offers the sophistication without the complexity
  • IncidentMonitor™ offers in-depth understanding of the issues

Want to learn more? Download the complete story as PDF


ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor ITIL ITSM Service Desk Software offers an ITIL workflow designer which helps you to create the most advanced ITIL process flows within a few clicks. Combine this Graphical designer with our Graphical Servoce Catalogue form designer and you get the most advanced and flexible solution in the market.